MRT-3 issues public apology over viral insensitive escalator signage

Philippine Canadian Inquirer
February 9, 2026

(Photo courtesy: Jane Guanzon/Facebook)

MANILA, Philippines — The DOTr MRT-3 issued a public apology on Monday, February 9, following a recent viral photo shared by a concerned passenger calling out the train management’s signage that invalidates commuters’ experience.

The management said they have already taken down the signage and clarified that “there is no need for such signage since all escalators are operational”, only prompting unnecessary confusion among commuters in the station.

“It was the initiative of one of the station supervisors not sanctioned by MRT-3 management and was poorly communicated that only led to misunderstanding. Again, such signage was unnecessary,” the management explained in a statement.

“We sincerely apologize for this. There was never any intention to invalidate or diminish the commuters’ experiences or concerns. We recognize the importance of listening, especially when issues about accessibility, comfort, and safety of the commuters are raised,” it added.