Frequently Asked Questions
Can customers bring any personal cup?
Customers are welcome to use any clean, personal cup.
What beverages can customers order in their personal cup?
All Starbucks standard size options (Short, Tall, Grande, Venti, Trenta) and beverage formats (hot, iced, and blended) are eligible to be ordered in a personal cup.
How do baristas ensure the correct beverage when it’s ordered in a personal cup?
Customers order their beverage as they would normally, letting the barista know they brought their own clean, personal cup and the size they would like. Baristas then build the beverage using a new, custom beverage craft smallware that has standardized lines partners need for measurements, before seamlessly pouring the beverage into customers’ personal cup, and adding any toppings.
Can a barista help clean a customer’s personal cup before adding the beverage ordered?
For customers’ safety and ours, baristas are unable to rinse personal cups in Starbucks equipment sinks. For this reason, no dirty cups will be accepted.
Can customers use personal cups at licensed Starbucks locations (like those in grocery stores)?
Participation by licensed Starbucks stores may vary. We recommend customers ask their barista during their next visit.