BOC temporarily takes down online tax calculator to upgrade system

By Ferdinand Patinio, Philippine News Agency

Commissioner Ariel Nepomuceno issued the directive as he apologized to actress Bella Padilla, who used social media to question the PHP4,600 charged for her PHP11,000 shipment despite the ODTC showing only PHP1,650 in taxes. (File Photo: Bureau of Customs PH/Facebook)

MANILA – The Bureau of Customs (BOC) on Monday said it will temporarily remove the online duty and tax calculator (ODTC) from its website to allow for system improvements.

Commissioner Ariel Nepomuceno issued the directive as he apologized to actress Bella Padilla, who used social media to question the PHP4,600 charged for her PHP11,000 shipment despite the ODTC showing only PHP1,650 in taxes.

“To avoid similar situations in the future, I directed that the calculator be taken down until enhancements are completed. The upgraded system will provide a more comprehensive breakdown, ensuring that all applicable charges are properly reflected,” he said in a statement.

Nepomuceno said the computation of duties and taxes is based on the Customs Modernization and Tariff Act (CMTA) and related regulations.

While the current calculator provides estimates, he said it does not yet reflect all lawful charges required by law, which may confuse when compared with the final assessment.

Nepomuceno said they are developing an improved version of the tool that will be regularly updated to reflect prevailing rates and provide the public with a clearer and more transparent picture of their total dues in line with President Ferdinand R. Marcos Jr.’s directive to respond promptly and effectively to the concerns of the public.

“We are committed to transparency, accuracy, and continuous improvement in our processes. I apologize for any confusion this may have caused and thank the public for their feedback, which helps us serve better,” he added.

At the same time, Nepomuceno also recognized the importance of public feedback in improving government services.

“We respect and support the public in voicing out their concerns and grievances. We commend Ms. Bela Padilla for raising her point calmly and professionally. Constructive feedback like this helps us strengthen transparency and better serve the public,” he said.