Cebu Pacific apologizes for flight delays, cancellation over system upgrade

Cebu Pacific Airlines (Wikimedia Commons)

MANILA — Low-cost carrier Cebu Pacific on Friday said it is currently working on normalizing flight operations after a number of flights were delayed and cancelled due to a system upgrade.

The airline company upgraded to a new operations system on Thursday (Oct. 1) and encountered issues in the course of the upgrade.

This, according to Cebu Pacific, is preventing the regular dispatching flights on time.

It also issued an apology and assured that the company will provide requirements of the affected passengers, including meals, refreshment, and accommodation on other airlines.

“We sincerely apologize for the inconvenience,” Cebu Pacific said. “We are working on normalizing our operations as soon as possible.”

The airline, meanwhile sought patience from passengers as consequential flight delays and cancellations are still expected until Oct 3 (Saturday).

Passengers will be given updates as they become available, the airline added.

Cebu Pacific noted that passengers traveling between Oct 1 to 8 may also refund or rebook their flights for travel within 30 days without fees.

Passengers may contact the airline call center at +(632)7020-888 for their re-accommodation.