Call center employee complains to DOLE Call Center about OSH violation

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MANILA — The call of Secretary Rosalinda Dimapilis-Baldoz of the Department of Labor and Employment to the public to participate in a massive citizen-driven monitoring of all business establishments’ compliance to occupational safety and health standards, and to report violations of occupational safety and health standards to the DOLE so that it can act on these violations, is beginning to get favorable results.

The DOLE Call Center yesterday reported it has endorsed to the DOLE Regional Office in the National Capital Region (NCR) several complaints that it has received, including one by an employee of BPO company Teleperformance.

“We have endorsed to Regional Director Alex Avila the complaint of the employee against her company. The employee detailed the poor ventilation of Teleperformance in its premises in Paranaque City,” said Director Nicon F. Fameronag of the Labor Communications Office in a report to Secretary Baldoz.

The DOLE Call Center, which is being supervised by the Labor Communications Office, reported that this is the second time in a week that it has received a similar complaint about Teleperformance.

“Allegedly, the company’s air-conditioning units have broken down and management had said it will take a month to repair the same. Meanwhile, employees have been complaining of the heat, and some have got sick due to dizziness and some have suffered hypertension. One employee was even rushed to a hospital due to emergency reason,” Director Fameronag said.

“We have already alerted Director Avila about this and the Secretary has directed Director Avila to to dispatch a Labor Laws Compliance Officer to assess Teleperformance’s compliance with OSH and ensure immediate corrections,” he added.

Baldoz early last month tasked the Occupational Safety and Health Center (0927-8972587/928-6690) and Employees Compensation Commission (899-4251) to open their hotlines and receive complaints and inquiries on OSHS, and she had assigned the DOLE Call Center to be the hub of complaints and inquiries on OSH.

The move, she said, is to further strengthen the DOLE’s thrust to strictly monitor compliance with labor laws, occupational safety and health standards, and social legislation among the country’s business establishments and subsequently render appropriate assistance necessary for these establishments to attain voluntary and full compliance with general labor standards.

“The public can also call directly the 16 DOLE regional offices and their field offices to lodge complaints and inquiries on OSHS,” Baldoz had said, as she enjoined the public to help in notifying the Department of Labor and Employment on issues, concerns, inquiries, and complaints on occupational safety and health, particularly on worksites that pose dangers or hazards to workers and the public.