{"id":233006,"date":"2019-09-30T21:14:28","date_gmt":"2019-10-01T01:14:28","guid":{"rendered":"https:\/\/canadianinquirer.net\/v1\/?p=233006"},"modified":"2019-09-30T21:17:40","modified_gmt":"2019-10-01T01:17:40","slug":"solon-wants-grab-to-shoulder-canceled-orders","status":"publish","type":"post","link":"https:\/\/canadianinquirer.net\/v1\/2019\/09\/30\/solon-wants-grab-to-shoulder-canceled-orders\/","title":{"rendered":"Solon wants Grab to shoulder canceled orders"},"content":{"rendered":"
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On Saturday, GrabFood released a statement on the said incident and initial investigation showed that the delivery-partner did not incur personal losses or needed to pay with his cash as the order was paid in a cashless transaction. (File Photo<\/a>: GrabFood PH\/Facebook<\/a>)<\/figcaption><\/figure>\n

MANILA<\/strong>\u00a0\u2013 Senator Sherwin Gatchalian on Sunday said he has filed a bill which seeks to transfer the “risk” of customer no-shows to ride-sharing company Grab Philippines, following an incident where a GrabFood delivery man was allegedly forced to sell 14 unclaimed orders of milk tea due to a customer no-show.<\/p>\n

In a Twitter post, Gatchalian said aside from the bill, he has also filed a resolution to investigate the incident.<\/p>\n

The senator said Grab should provide the money for purchasing goods ordered by their customers instead of its delivery partners.<\/p>\n

Verifying the legitimacy of buyers was also needed, Gatchalian said, noting that even fast-food giant McDonald\u2019s asks for legitimate landline numbers to validate orders.<\/p>\n

He added that cashless payments must be encouraged to help ease, if not eliminate, the risk in their GrabFood delivery service.<\/p>\n

On Saturday, GrabFood released a statement on the said incident and initial investigation showed that the delivery-partner did not incur personal losses or needed to pay with his cash as the order was paid in a cashless transaction.<\/p>\n

\u201cThe cashless payment capability is currently available in select merchants and is being tested as a solution to limit the need for our delivery-partners to carry cash or working capital,\u201d Grab said.<\/p>\n

Language differences and miscommunication between the delivery-partner and the customer were found to be the source of the failed transaction.<\/p>\n

\u201cAfter waiting for more than 20 minutes at the drop-off point, the delivery-partner proceeded to treat the transaction as a no-show,\u201d Grab said.<\/p>\n

However, Grab said their no-show and reimbursement policy was not followed by their delivery-partner which prescribed the drinks to be surrendered immediately to Grab.<\/p>\n

Afterwards, the customer tried to claim the drinks but was too late.<\/p>\n

The company added that they have reimbursed the customer and compensated the driver for his time and effort.<\/p>\n

Grab also reminded its GrabFood drivers that unclaimed orders are fully-reimbursed by the company.<\/p>\n

\u201cWe also encourage our customers to review their orders and ensure accuracy of delivery details before placing an order,\u201d Grab said.<\/p>\n","protected":false},"excerpt":{"rendered":"

MANILA\u00a0\u2013 Senator Sherwin Gatchalian on Sunday said he has filed a bill which seeks to transfer the “risk” of customer …<\/p>\n","protected":false},"author":44,"featured_media":233010,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,95],"tags":[],"class_list":["post-233006","post","type-post","status-publish","format-standard","has-post-thumbnail","category-news","category-news-ph","mauthors-raymond-carl-dela-cruz","mauthors-philippine-news-agency"],"_links":{"self":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/233006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/comments?post=233006"}],"version-history":[{"count":2,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/233006\/revisions"}],"predecessor-version":[{"id":233011,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/233006\/revisions\/233011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media\/233010"}],"wp:attachment":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media?parent=233006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/categories?post=233006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/tags?post=233006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}