{"id":129474,"date":"2017-11-08T02:35:11","date_gmt":"2017-11-08T07:35:11","guid":{"rendered":"https:\/\/canadianinquirer.net\/v1\/?p=129474"},"modified":"2025-01-11T02:15:08","modified_gmt":"2025-01-11T07:15:08","slug":"it-bpm-readies-investments-on-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/canadianinquirer.net\/v1\/2017\/11\/08\/it-bpm-readies-investments-on-artificial-intelligence\/","title":{"rendered":"IT-BPM readies investments on artificial intelligence"},"content":{"rendered":"
\"Uligan
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(Pixabay photo)” width=”960″ height=”640″ \/><\/a> Uligan said that with AI, those transactional and repetitive type of work would be automated; hence, the need to upgrade the skills of talents who are doing those jobs. (Pixabay photo)<\/a><\/figcaption><\/figure>\n

MANILA\u2014 The Philippines\u2019 Information Technology and Business Process Management (IT-BPM) industry is readying investments on artificial intelligence (AI) to seize opportunities from digital technology.<\/p>\n

Contact Center Association of the Philippines (CCAP) President Jojo Uligan said on the sidelines of International ITBPM Summit Tuesday that IT-BPM firms stand ready whenever clients would demand for AI to increase productivity and improve efficiency.<\/p>\n

Uligan said the introduction of AI into their businesses both comes from the industry and the clients.<\/p>\n

\u201cWhat happens to us is our clients shifted and adopted this new technology,\u201d he said.<\/p>\n

He added that some companies are offering the AI to their clients as upgraded services since it could improve customer experience, faster response time, and increase productivity.<\/p>\n

\u201cWhere everyone is shifting the way they do business, all these digital transformation, digital journey of clients, it is very important for us to be ready.<\/p>\n

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When the customers wanted it, we can do it,\u201d the CCAP official stressed.<\/p>\n

But since companies will be heavily investing in AI, it is expected that it will initially slowdown firms\u2019 profitability.<\/p>\n

\u201cOur profitability will definitely go down before it goes up because we will be investing on technology, on people,\u201d Uligan said.<\/p>\n

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<\/p>\n

He added that the ITBPM industry, particularly the contact center segment, is pushing for initiatives in re-tooling, re-skilling, and re-educating its talents as the industry moves into AI.<\/p>\n

Uligan said that with AI, those transactional and repetitive type of work would be automated; hence, the need to upgrade the skills of talents who are doing those jobs.<\/p>\n

\u201cThose people, it will also be the first priority for us in terms of that re-tooling, re-skilling, re-educating them in terms of technology,\u201d Uligan said.<\/p>\n","protected":false},"excerpt":{"rendered":"

MANILA\u2014 The Philippines\u2019 Information Technology and Business Process Management (IT-BPM) industry is readying investments on artificial intelligence (AI) to seize …<\/p>\n","protected":false},"author":33,"featured_media":129476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[31855,31856],"class_list":["post-129474","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-it-bpm-readies-investments-on-artificial-intelligence","tag-philippines-information-technology-and-business-process-management-it-bpm","mauthors-kris-crismundo","mauthors-philippine-news-agency"],"_links":{"self":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/129474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/comments?post=129474"}],"version-history":[{"count":1,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/129474\/revisions"}],"predecessor-version":[{"id":282591,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/129474\/revisions\/282591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media\/129476"}],"wp:attachment":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media?parent=129474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/categories?post=129474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/tags?post=129474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}