{"id":123413,"date":"2017-10-12T23:42:45","date_gmt":"2017-10-13T03:42:45","guid":{"rendered":"https:\/\/canadianinquirer.net\/v1\/?p=123413"},"modified":"2017-10-12T23:42:45","modified_gmt":"2017-10-13T03:42:45","slug":"cebu-pacific-launches-customer-command-center","status":"publish","type":"post","link":"https:\/\/canadianinquirer.net\/v1\/2017\/10\/12\/cebu-pacific-launches-customer-command-center\/","title":{"rendered":"Cebu Pacific launches Customer Command Center"},"content":{"rendered":"
\"FILE:<\/a>
FILE: Cebu Pacific (Photo: Cebu Pacific Air\/Facebook)<\/figcaption><\/figure>\n

MANILA<\/strong> \u2014 Cebu Pacific on Thursday launched its Customer Command Center, a facility that integrates its people, process, and technology to boost its \u201ccustomer-first\u201d efforts.<\/p>\n

Cebu Pacific Vice President for Marketing and Distribution Candice Iyog said the command center, located along Domestic Road, Pasay City, aims to increase the company\u2019s awareness of its customers\u2019 needs.<\/p>\n

With 55 persons manning the new facility in three shifts a day, the Customer Command Center responds to customers\u2019 queries in various platforms, such as Cebu Pacific\u2019s social media accounts, guest feedback form on its website, written letters, and walk-in guests.<\/p>\n

\u201cThe Customer Command Center is the physical representation of our enhanced customer-first efforts. Our long-term goal is to build lasting relationships with our customers, and this is an airline-wide initiative, driven by data, technology, and a lot of heart,\u201d added Iyog.<\/p>\n

Since the facility went online last August, Cebu Pacific\u2019s response time in its social media accounts became faster from two days to hours.<\/p>\n

Next year, the airline company targets to respond within an hour in all its available channels.<\/p>\n

According to Iyog, the Customer Command Center would need workers who would cater to non-English-speaking markets, such as South Korea.\u00a0(PNA)<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

MANILA \u2014 Cebu Pacific on Thursday launched its Customer Command Center, a facility that integrates its people, process, and technology …<\/p>\n","protected":false},"author":33,"featured_media":91840,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[27501,3489,27500],"class_list":["post-123413","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-candice-iyog","tag-cebu-pacific","tag-customer-command-center","mauthors-kris-crismundo","mauthors-philippine-news-agency"],"_links":{"self":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/123413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/comments?post=123413"}],"version-history":[{"count":0,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/posts\/123413\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media\/91840"}],"wp:attachment":[{"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/media?parent=123413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/categories?post=123413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canadianinquirer.net\/v1\/wp-json\/wp\/v2\/tags?post=123413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}