Over 100 foreign firms to explore IT-BPM opportunities in PHL

(Wikipedia photo)

MANILA – More than 100 foreign investors and clients from information technology and business process management (IT-BPM) industry will be visiting the Philippines next month to explore opportunities here.

Contact Center Association of the Philippines (CCAP) President Benedict Hernandez said these companies will be joining the 11th International Contact Center Conference and Expo (ICCCE) on Sept. 27-28 at Marriott Grand Ballroom in Pasay City.

Hernandez said that most of these investors and clients are from North America, Europe, Australia, and New Zealand and also attracting companies from non-traditional markets such as South Africa, Indonesia, and Bangladesh.

These firms are ranging from small to medium and even top companies in the world,

“The biggest difference in our ICCCE is really our focus in bringing over all of these international delegates, come and experience and see for themselves why the Philippines has become and continues to be the most sought after location for managing customer experience,” Hernandez said in a press conference Wednesday.

Since 2010, the Philippines is the world’s number one destination for contact center works – handling customer services through calls, SMS, e-mail, chat, or social media.