QC boosts transparency, accountability via real-time data platforms

By Marita Moaje, Philippine News Agency

GOOD GOVERNANCE. Quezon City Mayor Joy Belmonte presents the city’s new transparency platforms during the launch of the QCitizen Data initiative at the QC Meeting, Incentives, Conferences and Exhibitions Center on Monday (May 18, 2026). Dubbed “QCitizen Data: Resibo ng Serbisyo (Service Receipt),” the initiative showcases real-time access to government data, infrastructure projects, and citizen feedback tools. (Quezon City Government/facebook)

MANILA – The Quezon City government on Monday launched a new suite of digital platforms to strengthen transparency, accountability and citizen participation, providing residents with real-time access to government data, infrastructure projects and public service concerns.

During the launch at the QC Meeting, Incentives, Conferences and Exhibitions (MICE) Center, Mayor Joy Joy Belmonte highlighted the push for open governance and anti-corruption reforms and the importance of strengthening the institution from within.

“We have been committed to eradicating corruption and patronage within our city. Hindi ito madali (This is not easy), but we keep going because we believe that a government that is honest about itself earns the right to ask its citizens for their trust,” she said.

The initiative, dubbed “QCitizen Data: Resibo ng Serbisyo (Service Receipt),” introduces a new suite of digital platforms, including QC Open Data, QC Open Infra, and QC iReport, all accessible through the QC eServices portal.

The QC Open Data platform serves as a centralized public database containing real-time information on city services, programs and demographic trends.

Among the available datasets are records related to Helpline 122, scholarship beneficiaries, livelihood and health programs and the city’s business and civil society landscape, which are all available in real-time

“Hindi lang mga numero ang mga ito. Lahat ito ay patunay kung sino ang naabot ng ating mga serbisyo at kung paano pa natin mapapabuti ang ating paglilingkod (These are not just numbers. All of these are proof of who our services have reached and how we can further improve our service),” Belmonte said.

Meanwhile, the QC Open Infra dashboard allows residents to monitor city-funded infrastructure projects since 2019.

Belmonte said the platform was developed following lessons from a corruption controversy involving infrastructure projects, particularly the flood control mess that surfaced last year.

She added that this is also part of her promise to make these records open to the public under her watch.

“Kasama sa mga detalyeng available ang eksaktong lokasyon ng project o proyekto, halaga nito, kontratista, project cost, at timeline. Naka-upload rin ang (Included in the available details are the exact location of the project, its cost, contractor, project cost, and timeline. Also uploaded is the) real-time photo documentation throughout the entire process,” she said.

Last is the beta version of QC iReport, an online reporting platform that enables residents to file non-emergency complaints involving potholes, broken streetlights, illegal parking, illegal gambling, garbage collection and other community concerns.

“Through this feedback and citizen engagement platform, direkta nang makakapagsubmit ng reklamo o report ang ating mga mamamayan (our constituents can now directly submit complaints or reports),” Belmonte said.

She said users can upload photos and monitor the status and response time of their reports through an integrated tracking system.

“Masusundan ng ating QCitizens ang status at response time ng report hanggang sa maresolba ng concerned offices ang idinulog na problema (Our QCitizens can track the status and response time of the report until the concerned offices resolve the reported issue),” she added.

Belmonte, however, stressed that the platforms were designed not only to disclose information but also to encourage greater public participation in governance, thereby helping the city government improve service delivery within QC.