Scam complaints triple in 2024 – CICC

By Raymond Carl Dela Cruz, Philippine News Agency

Of the total, around 3,534 complaints, or 35 percent were consumer fraud, these include non-delivery of goods or services and fake advertisements. (Pixabay photo)

MANILA – The Cybercrime Investigation and Coordinating Center (CICC) on Friday said there were a total of 10,004 cybercrime complaints filed with their office in 2024, more than three times the 3,317 complaints in 2023.

In a statement Friday, CICC Executive Director Undersecretary Alexander Ramos said the total amount lost by cybercrime victims reached almost PHP198 million last year alone.

He attributed the exponential increase in the number of complaints to the growing awareness of the public on cybercrimes and their willingness to report.

“In previous years, people were not aware that they were being scammed and many were not also aware of where to file their complaints,” Ramos said.

Of the total, around 3,534 complaints, or 35 percent were consumer fraud, these include non-delivery of goods or services and fake advertisements.

On the other hand, there were 3,242 online fraud complaints, or 32 percent of the total.

This includes financial fraud, impersonation, job scams, investment scams, and love scams.

Other types of complaints were unsolicited communication, illegal access, identity theft, sexual cybercrimes, phishing, and cyberlibel.

He added that GCash was the top wallet used by victims of consumer fraud, online fraud, and phishing, with a total loss of PHP76.49 million to its users.

Other financial platforms used by victims were BPI with PHP28.47 million losses, GoTyme with PHP15.38 million, and PayMaya with PHP13.99 million.

He called on victims of scams to call the government’s toll-free hotline at 1326.

The Inter-Agency Response Center hotline operates round-the-clock from Mondays to Sundays, including holidays.