Jasmine Curtis-Smith shares disappointment with Telco Customer Service

Jasmine stated that she isn’t one to rant on Twitter and chooses to keep her thoughts to herself, but was very disappointed in the unprofessional demeanor of the telco that she “had to release steam somewhere.” (File Photo: jascurtissmith/Instagram)

After an encounter with PLDT’s customer service on September 23, Jasmine Curtis-Smith expressed her grievance with her experience in what she calls a ‘Sunday rant’ on social media.

Jasmine stated that she isn’t one to rant on Twitter and chooses to keep her thoughts to herself, but was very disappointed in the unprofessional demeanor of the telco that she “had to release steam somewhere.”

While asking for assistance with her home phone and internet, Jasmine stated that she did not get the privacy she expected.

In a Twitter post, Jasmine shared, “So I called PLDT Cares for assistance this morning. After 15 minutes of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I’m about to reply I hear in the background ‘Jasmine Curtis in the house.’”

She then asked in Tagalog, “They’re shouting the name of the customer around the office when it’s a private customer service call? Isn’t that disclosing the private and paying customer to your other employees?”

She continued to say that she asked for the name of the call center representative, who replied saying that his name was ‘Austin,’ but did not want to share his last name because, he said in Tagalog, “It’s not allowed.”

Jasmine continued her Twitter thread saying, “But me, as a paying customer of PLDT (I’m not sponsored nor do I feel like a VIP customer, if there’s even such a thing), the employees can talk about me between themselves? Complete name and they don’t just tell the person next to them, they had to yell it out to the others who are also receiving customer care/troubleshooting calls).”

She ended her statement in dismay, “How is this allowed?”

In the end, Jasmine also shared that her problem was not resolved and that both her internet and home phone are still not working.

PLDT responded to the series of tweets saying, “We apologize for that unfortunate incident, Jasmine,” PLDT Cares stated. “Know that proper measures and adjustments will be made in response to this. We can help you through this channel too. Please DM us your account details so we can patch this up as soon as possible. Thanks.”