Business and Economy
Concert 8 Solutions Inc. Enters into a Strategic Partnership with Benchmark Email
(Photo: Concert8)
Concert 8 Solutions Inc. partners with Benchmark Email to cross-market each other’s services.
Concert 8 Solutions Inc, (“Concert 8” of the “Company”) a technology company focused on the provision of new economy outsourcing services such as live Chat Software, 24/7 Live Staffing, and Omni Channel communication is pleased to announce a new cross-marketing promotional Partnership with Benchmark Email LLC, a global leader in email marketing solutions based in California USA. Through this strategic partnership, the companies will collaborate to deliver a unique experience focused on improving customer service and client engagement by combining the benefits of Concert 8’s 24/7 proactive live chat and Benchmark’s advanced email marketing tools to help businesses and organizations of all sizes nurture leads and grow client engagement. The Partnership will engage in a series of co-marketing activities, the first of which will launch in the Asia Pacific region with campaigns beginning in the Philippines in March 2019.
“Concert 8 continues to expand its collaboration with global Web Marketing and SaaS partners by integrating our live ‘YourChatTeam’ service with our partner’s service offerings. The result is a dramatic increase in the conversion of the visitors they bring to their client’s websites into sales, or into leads while boosting CSAT scores. We are very excited to partner with one of the largest and best-known brands in the Digital Marketing Industry.” Said Concert 8 CEO, Alan Yong. According to a study by Bain & Company, a 5% increase in customer retention rate will result in up to a 95% increase in profits. One of the first capabilities of this partnership is building trust and positive rapport with the customer base to promote an increase in market penetration and client retention.
“We are excited to partner with Concert 8 Solutions Inc., specifically their 24/7 proactive live chat staffing service,” says Joy Aspacio, country head of Benchmark Email LLC Philippines. “It is clear that the new trend of taking businesses offline to online affects the marketing and customer service model. By offering an end to end service, we can streamline the customer journey and create a business necessity. With the success of Concert 8 and http://www.yourchatteam.com’s successful track record of converting visitors into leads, we are now able to offer an end to end solution for customer acquisition.”
About Benchmark Email
Benchmark Email is an international, internet-based service provider of email marketing with headquarters in Los Alamitos, CA. The company offers various free and paid editions. Benchmark is a member of Returnpath.net and the Email Sender & Provider Coalition industry consortiums.[2] Expansion into international markets has been pursued by the company, translating the software from English into Spanish, French, German, Chinese, Japanese, Portuguese, and Italian and establishing offices in the Philippines, Japan, China, India, Spain, Taiwan and Italy [3][4] among
several other countries. Recently, the website was also launched in French. In 2017, Benchmark Email was named one of the “20 B2B Technologies To Try in 2017”
by Forbes. [5]
About YourChatTeam:
‘YourChatTeam’, a division of Concert 8 specializes in providing Live Chat staffing solutions for business. Their highly trained live chat experts combine advanced analytics with live chat to proactively engage with website visitors in real time, answering questions, driving engagement and increasing sales and lead generation.
Concert 8 Solutions is a Canadian based, full-service, Business Process Outsourcing provider for the new economy. Concert 8 provides a complete range of outsourcing services including virtual staffing, multi-platform customer service, sales and support over Voice, E-mail, Live Chat & Social Media.
